Thursday, October 28, 2010

Nordstrom's Employee Handbook

I don't know about where you work, but every place I've worked gave me a giant employee handbook that contained various rules, legal warnings, etc. Nordstrom, however, used to do thing squite differently as they handed out a single 5×8” grey card to new hires that said:

Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

Yup, that's all it said. Of course, with all the lawsuits and overmanaging techniques that exist today, Nordstrom now provides a full handbook to new hires - though they continue to hand out the grey card as well.


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